Last Updated: 09 Feb 2026

At RassRang, we strive to ensure a delightful shopping experience. Every product is carefully curated and quality-checked. However, in case you receive a damaged, defective, or incorrect product, we are here to help.

This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.

1. Eligibility for Returns

A product is eligible for return or replacement only if:

• The product is damaged, defective, or incorrectly delivered

• The return request is raised within [X days] of delivery

• The product is unused, unwashed, and in its original condition

• Original packaging, tags, labels, and invoices are intact

⚠️ Returns requested due to change of mind or personal preference are not accepted unless explicitly mentioned on the product page.

2. Non-Returnable Items

The following items are not eligible for return or refund unless received damaged or defective:

• Customized or personalized products

• Clearance or sale items (if marked as non-returnable)

• Fragile décor items once used or installed

• Products damaged due to misuse or improper handling

3. How to Request a Return

To initiate a return:

1. Log in to your RassRang account

2. Go to My Orders → Select the order → Click Request Return
   OR

3. Email us at support@rassrang.com with:

   • Order ID

   • Product images/videos clearly showing the issue

   • Reason for return

Once approved, our team will guide you through the return process.

4. Return Pickup & Shipping

• Return pickup will be arranged by RassRang or the Seller, depending on serviceability.

• In locations where reverse pickup is unavailable, customers may be requested to self-ship.

• Return shipping costs (if applicable) will be communicated during approval.

5. Inspection & Approval

• All returned products undergo a quality inspection upon receipt.

• If the product does not meet the return eligibility criteria, the return may be rejected.

• Rejected products will be shipped back to the customer.

6. Refund Process

• Once the return is approved, refunds will be initiated within [X–Y business days].

• Refunds are processed to the original payment method.

• For Cash on Delivery (COD) orders, refunds will be made via bank transfer or store credit (as applicable).

⏳ Bank processing time may vary depending on your payment provider.

7. Replacement Policy

• Replacements are subject to product availability.

• If a replacement is unavailable, a refund will be issued instead.

• Replacement timelines will be communicated once the request is approved.

8. Partial Refunds

Partial refunds may be issued in cases where:

• Only part of the order is returned

• Promotional discounts or offers were applied

• The product shows signs of use or missing accessories

9. Seller Responsibility (Marketplace Model)

• Products sold on RassRang may be fulfilled by independent Sellers.

• Sellers are responsible for product quality, packaging, and authenticity.

• RassRang facilitates returns and refunds in accordance with platform policies.

10. Cancellations

• Orders can be cancelled before shipment.

• Once shipped, cancellation requests will be treated as return requests.

• Certain made-to-order or customized items may not be eligible for cancellation.

11. Damaged Packaging Disclaimer

Minor damage to outer packaging that does not affect the product inside is not considered a valid reason for return.

12. Policy Abuse & Fair Use

RassRang reserves the right to:

• Limit or deny returns in cases of excessive or fraudulent requests

• Suspend accounts involved in misuse of the return policy

13. Contact Us

For any return or refund related queries, please contact:

Email: support@rassrang.com
Website: www.rassrang.com
Customer Support Hours: Monday- Saturday from 9 AM to 6 PM

14. Policy Updates

RassRang reserves the right to update this policy at any time. Changes will be effective immediately upon posting on the website.